The Spa is hiring a reservations manager to assist at our busy day spa! The Spa offers multiple services including massages, facials, waxing and nail services. Interested applicants must be able to maintain a pleasant and welcoming demeanor at all times. Benefits include discounted services, paid vacation, and paid holidays. $11/hour
Job duties include:
- Working closely with the front desk manager when scheduling appointments for the spa
- Promptly answering inquiries on chat feature of website
- Punctually answering all email inquiries
- Receives phone calls to book, edit, and cancel appointments
- Ability to upgrade client services
- Handles group/private party booking inquiries
- Manages communications with front desk manager and providers regarding appointments booked
- Handles guest complaints and problems associated with future bookings
- Ensures work area is clean and orderly at all times
- Maintains schedule and appointments booked daily
- Assisting providers and front desk manager to ensure client services begin on time
- Strong listening skills to facilitate problem solving
- Must provide the best possible client experience
