Reservations Manager

The Spa is hiring a reservations manager to assist at our busy day spa! The Spa offers multiple services including massages, facials, waxing and nail services. Interested applicants must be able to maintain a pleasant and welcoming demeanor at all times. Benefits include discounted services, paid vacation, and paid holidays. $11/hour

Job duties include:

  • Working closely with the front desk manager when scheduling appointments for the spa
  • Promptly answering inquiries on chat feature of website
  • Punctually answering all email inquiries
  • Receives phone calls to book, edit, and cancel appointments
  • Ability to upgrade client services
  • Handles group/private party booking inquiries
  • Manages communications with front desk manager and providers regarding appointments booked
  • Handles guest complaints and problems associated with future bookings
  • Ensures work area is clean and orderly at all times
  • Maintains schedule and appointments booked daily
  • Assisting providers and front desk manager to ensure client services begin on time
  • Strong listening skills to facilitate problem solving
  • Must provide the best possible client experience
  • MM slash DD slash YYYY
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